HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.Įxpert online chat and Expert forum responseĮxpert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
APOLLO CLOUD ASSISTANCE SOFTWARE
The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. This will include using the test packs to ensure that each scenario is passed before being released into pilot.Ĭlient review and live pilot testing will be used to engage the customer in checking that their specified requirements are met.HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). The Test Plan may cover areas such as output formatting, data validation checks, bounds checking, error handling and cosmetic issues.įor product updates, regression testing will seek to uncover bugs in functionality that previously worked correctly. Each of the components have individual tests which can either pass or fail.īy using simulated 'real world' data, performance testing will confirm that the product works correctly in a live environment.
The test packs are broken into individual components. A generic test pack for each of the reporting projects is created based upon the specification all tests are carried out across each of the clinical system providers. How the quality assurance and performance testing worksįormal testing is carried out prior to release by the Quality Assurance Team who will confirm that the product meets the requirements specification by executing a Test Plan.Ī generic set of tests are carried out throughout the test cycle which are included within each of the test packs.
APOLLO CLOUD ASSISTANCE FULL
Scalable solution (up to full national coverage).Standardisation of outputs from all clinical systems.Dedicated project management, technical and on-going support.Supports Population Health Management initiatives across CCG's and ICS's.Automated fully managed service not reliant on practice intervention.Data for Local Health Care Records and Primary Care Networks.Practices in full control of their own data.
APOLLO CLOUD ASSISTANCE ISO
Apollo provides a fully automated, managed service that includes remote scheduling, query and report writing and secure data transfer reducing burden on GP staff. Apollo Medical Software Solutions is the leading supplier of primary care data extraction services to the NHS and other healthcare organisations in the UK.
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